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Hello,
Thank you for taking the time to write to us. Please take this message as confirmation that it has been received and we’re sorry that you’ve had to raise a complaint.
We aim to respond within 5-working days but will often reply sooner. If it is likely to require longer for us to carry out our investigation, we will let you know before the 5-days has expired and will provide an estimated timeframe.
Please note, for any emails that are not regarding a complaint but instead concern general queries, we would instead encourage you to contact us via the standard channels to ensure any urgent queries are dealt with immediate attention. You can do so either via our Customer Contact Centre whom you can speak with on 0371 468 0468 (or +44 330 333 0230 if you’re calling from outside of the UK) or via our social media channels.
Please also note that we are only able to investigate complaints relating to a UCAS process, policy or member of staff. We are unable to comment on processes that the universities and colleges are responsible for, such as:
It is best to raise concerns of this nature with the university or college directly, as they will be best placed to investigate and comment on their own processes.
If you are unsure whether it is a complaint that is within our remit, please await a response and we will let you know if we hold the authority to investigate.
This is an automated message. We will provide a response soon, thank you for your patience in the meantime.
Kind regards,
The UCAS Complaints Team
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